Refund Policy

1. Our Refund Commitment

At PromptAssist, we stand behind the quality of our service. We believe in our AI-powered prompt optimization platform and want you to have a positive experience. If for any reason you're not satisfied with your purchase, we're here to help.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Timeframe: Your refund request must be submitted within 30 days of your initial purchase date or last renewal date.
• Account Status: Your account must be in good standing with no violations of our Terms of Service.
• Usage: Refund requests based on non-use of the service are eligible within the 30-day window.
• Technical Issues: If you experienced technical issues that prevented you from using the service, we may offer a refund beyond the 30-day period.

3. Refund Process

To request a refund:

1. Contact our support team at support@promptassist.com or through the support portal in your account.
2. Include your account email address and the reason for your refund request.
3. Our team will review your request and respond within 2-3 business days.
4. Approved refunds will be processed within 5-10 business days to your original payment method.

4. Refund Eligibility by Plan Type

Free Plan

The Free plan has no cost, so no refunds are applicable.

Pro Plan (Monthly)

Monthly Pro plan subscribers are eligible for a full refund within 30 days of purchase if they haven't used the service or if they experienced technical issues.

Pro Plan (Annual)

Annual Pro plan subscribers are eligible for a prorated refund within 30 days of purchase. The refund amount will be calculated based on unused months of service.

Enterprise Plans

Enterprise subscriptions are custom agreements. Refund terms for enterprise plans will be specified in your contract. Generally, enterprise customers are eligible for prorated refunds based on unused months of service.

5. Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

• Requests made more than 30 days after purchase or renewal
• Downgrading to a lower-tier plan (you can simply not renew)
• Accounts that have violated our Terms of Service
• Change of mind after actively using the service for 30+ days
• Refunds due to API rate limits or usage quotas being reached (these are plan features)
• Issues related to third-party AI providers (OpenAI, Anthropic, etc.)

6. Automatic Renewals

Subscription renewals are automatic. To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date. We do not provide refunds for automatic renewals if cancellation occurs after the renewal date.

Cancellation Deadline: You must cancel at least 24 hours before your next billing date to avoid being charged. You can cancel at any time through your account settings or by contacting support.

7. Partial Refunds

In some cases, we may offer partial refunds for technical issues or service interruptions that lasted for an extended period. Partial refunds are determined on a case-by-case basis.

8. Payment Processor Fees

Please note that payment processor fees (such as credit card processing fees) are non-refundable. When you receive a refund, it will be for the subscription fee minus these fees. The exact fee amount varies by payment method and region.

9. Exchange Policy

Instead of a refund, we may offer to switch you to a different plan or provide account credits for future use. This is at our discretion and based on your specific situation.

10. International Customers

For customers outside the United States, refund eligibility follows the same guidelines. However, processing times may be longer due to international banking procedures. Refunds will be issued in USD or your local currency based on your payment method.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the new policy.

12. Contact Information

If you have questions about this Refund Policy or need to request a refund:

• Email: support@promptassist.com
• Support Portal: Available in your account dashboard
• Business Hours: Monday-Friday, 9 AM - 5 PM EST